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0208 705 0100 0208 705 0100 (8am to 10pm) Deposits from only £99 Deposits from only £99

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COVID-19 Update

PACKAGE HOLIDAY BOOKINGS

We appreciate your patience and co-operation during these unprecedented times as a result of the COVID-19 pandemic. We have been working tirelessly to ensure queries are resolved on your behalf and liaising with airlines and other suppliers in order to safeguard your payment. Please find the following options to resolve your queries and concerns:

  • 1. Changing your holiday date: some airlines are currently offering very generous amendment terms, allowing customers to move their holiday dates for free, without a fare increase (or for a limited fare increase). This means, where you have booked off-peak fares, you may be able to travel during on-peak times for no or a limited fare increase. We very much encourage customers to take advantage of these generous amendment terms and re-book their holiday for a later date. Please contact us if you wish to take advantage of this and re-book your holiday.
  • 2. Refunds: where we have had to cancel your holiday and you do not wish to re-book, we are offering a full refund of the amount paid to us, and this is irrespective of whether we have received money back from airlines and other suppliers. Currently we have cancelled holidays up to and including the 15th August 2020. For the holidays cancelled for the month of July 2020 we have processed all the refunds, if you haven't received the payment please contact us urgently so that we can look into it and resolve the issue.

    For the holidays cancelled for the month of July 2020 we endeavour to process the refunds by 10th August 2020. Please contact us if you haven't received the payment by 10th August 2020 and we will look into it for you and resolve.

We strongly recommend that you choose the option of changing your holiday date in order to take advantage of generous amendment policies and it will allow you to re-book your holiday for a future date. However, we recognize that some customers’ financial situation may have changed as a result of COVID-19 and as such a refund is required. Please call us on 02087050100 (8am to 10pm) with your preferred choice.

We’ll work to ensure you receive your refund or credit note as quickly as possible. To do so, we’ve increased our staffing levels to ensure we’re delivering the best and quickest customer service to you and our call centre currently has an average call waiting time of no more than two minutes.

We appreciate this is a difficult time and that the trip you were no doubt excited to take has now been cancelled. While we are dealing with a large number of requests, we’ll do our best to come back to you as soon as possible and thank you for your understanding.

Please visit the below websites for the latest travel advise from the UK Government:

FCO website

National Travel Health Network and Centre Travel Health Pro website
* Offers valid for selected dates | Subject to Availability | Terms and Conditions Apply
  • Book with confidence!

    Dependable, Reliable, Trusted for over 35 years. ATOL & ABTA Protected.

  • Book with confidence
  • Deposits from £99

    Secure your dream holiday by paying an initial deposit of just £99

  • No Booking Fees

    Away Holidays do not charge any booking fees and there are no hidden charges

  • ATOL & ABTA Protected

    Offers peace of mind that your holiday is protected. Check our terms and conditions to see what is covered

For the latest travel advice from the Foriegn & Commonwealth Office including security and local laws, plus passport and visa information, check www.gov.uk/foriegn-travel-advice

Follow us..
  • Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL Protected.
  • If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL Protected. If you have booked a flight only where the ticket is not issued immediately, your flight will be protected under our ATOL. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to www.caa.co.uk/ATOLCertificate
  • Book with Confidence. We are a Member of ABTA which means you have the benefit of ABTA's assistance and Code of Conduct. We provide financial protection for your money when you buy a package holiday.If you buy other travel arrangements such as accommodation only this protection doesn't apply.

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COVID-19 Message

Dear Valued Customer,

These are challenging times for us all. Our first key priorities are to safeguard the health and well-being of our customers and employees. We appreciate that your travel arrangements, and the travel industry as a whole, has been particularly effected by the outbreak of COVID-19.
During this time we ask you to take into account the following:

  • Until 15th Apr, as instructed by government, our teams will be working from home. This will impact our call capacity at a time of high demand.
  • For all bookings please email us at covid19@awayholidays.co.uk. Our teams are here and able assist you, to advise the best options possible. Please include your departure date, booking reference/invoice number and airline in the subject line.
  • For latest foreign travel advice, please check the Foreign and Commonwealth Office website https://www.gov.uk/foreign-travel-advice
  • We would also like to assure you that your money spent on your travel is completely safe. Away Holidays will provide you with all necessary assistance, alternative flight options, refunds or credit for future travel per the airline’s policy. Thanks to our ABTA membership and ATOL bonding, your money is secure.

Please rest assured that Away Holidays is committed to providing you with the excellent service and support you have come to expect of us.

For booking and latest special offers call or email our reservation team on :

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0208 705 0100 0208 705 0100 (8am to 10pm) Deposits from only £99