We appreciate your patience and co-operation during these unprecedented times as a result of the COVID-19 pandemic. We have been working tirelessly to ensure queries are resolved on your behalf and liaising with airlines and other suppliers in order to safeguard your payment. Please find the following options to resolve your queries and concerns:
We strongly recommend that you choose the option of changing your holiday date in order to take advantage of generous amendment policies and it will allow you to re-book your holiday for a future date. However, we recognize that some customers’ financial situation may have changed as a result of COVID-19 and as such a refund is required. Please call us on 02087050100 (8am to 10pm) with your preferred choice.
We’ll work to ensure you receive your refund or credit note as quickly as possible. To do so, we’ve increased our staffing levels to ensure we’re delivering the best and quickest customer service to you and our call centre currently has an average call waiting time of no more than two minutes.
We appreciate this is a difficult time and that the trip you were no doubt excited to take has now been cancelled. While we are dealing with a large number of requests, we’ll do our best to come back to you as soon as possible and thank you for your understanding.
Please visit the below websites for the latest travel advise from the UK Government:FCO website
Secure your dream holiday by paying an initial deposit of just £99
Away Holidays do not charge any booking fees and there are no hidden charges
Offers peace of mind that your holiday is protected. Check our terms and conditions to see what is covered
For the latest travel advice from the Foriegn & Commonwealth Office including security and local laws, plus passport and visa information, check www.gov.uk/foriegn-travel-advice
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