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Blissful Canada

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Canada...

Canada: Explore the Land of Unspoilt Wilderness

Unlike any other travel destination, Canada introduces you to nature in its purest form. And it’s not just the lofty mountains, placid lakes, stunning coastline, and lush forests that constitute to the travel scenario of Canada; the amazing cities and the super welcoming locals make a trip to this country really worth it. 

What would you like to see?
Whitehorse
Jasper
Banff
Vancouver
Kamloops
Calgary
Victoria

Whitehorse

The largest city in northern Canada and the capital and only city of Yukon territory, Whitehorse appeals with a well-funded arts community, some wonderful restaurants and a range of motels. Here tourists can delight in a number of sights near the rushing Yukon River and discover many heritage buildings awaiting discovery.

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Jasper

Away from the urban bustle, Jasper is a commercial centre of Jasper National Park ideal for discovering Canada’s extraordinary wilderness. Lying in western Alberta, this town with low-key vibe is an ideal outdoor sports lovers’ playground known for hiking and golfing in summers, and skiing and dog sledding in winters. Miette Hot Springs in the park are just perfect to heat up at when there’s chill in the air.

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Banff

Banff, the highest town in Canada is flocked by travellers round the year. Apart from being the only town in the Banff National park, it is a popular adventure destination. While summers here are great for biking, hiking, scrambling and fishing, winters invite skiing enthusiasts to this scenic town. Banff and its surroundings are home to rich natural attractions and offer some of the most surreal views in the world.

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Vancouver

Counted among the most ethnically diverse and the densest cities of Canada, Vancouver is a coastal seaport city in western Canada drawing the attention with its laid-back charm. A stroll around Stanley Park, a visit to Vancouver Art Gallery and a lunch on Granville Island are some of the major things to do in the city.

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Kamloops

A place to escape to the unexpected, Kamloops is a city in south-east British Columbia offering world-class adventures during all the seasons. Kamloops Lake, Riverside Park, BC Wildlife Park and Sun Peaks Resort’s bike park, hiking trails and several ski runs are the major draws of the city.

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Calgary

A young Canadian city that is full of fun things to do, Calgary has a lot to offer to tourists. The prime attraction in Calgary is Calgary Tower which offers a 360 degree panoramic view of the city and the expansive natural surroundings up to the Rocky Mountains. Apart from that, there are a number of parks, a music centre, shopping spots, museums, restaurants and bars where you can spend your time.

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Victoria

The capital of British Columbia sitting on the craggy southern end of Vancouver Island, Victoria is a beautiful holiday destination for British Columbians, Pacific North-westerners as well as travellers from all over the world. Chinatown, Butchart Gardens, Downtown Area and Fisherman’s Wharf are the major draws of the city.

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Message from CCO

Dear Valued Customer,

I am writing to thank you for your patience and to remind you that throughout the global impact of COVID-19 (Coronavirus), Awayholidays shall be available to assist you with your queries about your travel. Please bear in mind the following:

  • Our service centre is receiving an exceptional volume of calls and enquiries from customers which we are responding to as quickly as we can. However, there may be longer wait times before we can answer your call or respond to your emails.
  • Call us for any queries only if you have your travel within 7 days. This will let us better assist the affected customers with available resources. It is important because the travel advice or your options may change frequently.
  • We have created a separate helpdesk for cancellations. If you wish to contact us only for cancellation of your booking, please email us at cancellations@awayholidays.co.uk
  • For latest foreign travel advice, please check the Foreign and Commonwealth website https://www.gov.uk/foreign- travel-advice
  • We would also like to assure you that your money spent on your travel is completely safe. Awayholidays is going to provide you with all necessary assistance, any alternative flight options, any refunds or credit for future travel per the airline's policy, and as soon as we can.

Please rest assured that Awayholidays is committed to providing you with the excellent service and support you have come to expect of us.

Yours Sincerely.
Jaymin Borkhatria
Chief Commercial Officer
Awayholidays

PACKAGE HOLIDAY BOOKINGS

We appreciate your patience and co-operation during these unprecedented times as a result of the COVID-19 pandemic. We have been working tirelessly to ensure queries are resolved on your behalf and liaising with airlines and other suppliers in order to safeguard your payment. Please find the following options to resolve your queries and concerns:

  • 1. Changing your holiday date: some airlines are currently offering very generous amendment terms, allowing customers to move their holiday dates for free, without a fare increase (or for a limited fare increase). This means, where you have booked off-peak fares, you may be able to travel during on-peak times for no or a limited fare increase. We very much encourage customers to take advantage of these generous amendment terms and re-book their holiday for a later date. Please contact us if you wish to take advantage of this and re-book your holiday.
  • 2. Refunds: where we have had to cancel your holiday and you do not wish to re-book, we are offering a full refund of the amount you have paid to us, and this is irrespective of whether we have received money back from airlines and other suppliers. Currently, we have had to cancel holidays up to and including the 15th May 2020. We will endeavour to issue all refunds for these cancelled holidays by the end of May 2020.

We strongly recommend that you choose the option of changing your holiday date in order to take advantage of generous amendment policies and it will allow you to re-book your holiday for a future date. However, we recognize that some customers’ financial situation may have changed as a result of COVID-19 and as such a refund is required. Please contact us with your preferred choice to settle the matter and to enable us to expedite the process to resolve your query at the earliest.

Please note that a time when other travel companies have had to furlough staff/reduce staffing levels, we have actually increased our staffing levels in this department in order to deal with increased customer enquiries and to maintain our excellent customer service. As such, our call centre currently has an average call waiting time of no more than two minutes.

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