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Awe-Inspiring Botswana

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Explore Botswana...

Let the magic of the wilderness engulf you

Home to diverse wildlife, Botswana is a nation situated in Southern Africa, known for its flora and fauna, tropical climate, authentic local cuisine etc and you  must definitely visit here for extraordinary experiences.
Botswana offers spectacular wildlife to explore in safaris on the river as well as the forest. Have a look at some of the most adventurous trip options that we have in store for you. 
 

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Chobe National Park
Okavango Delta
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Chobe National Park

Situated near Okavango Delta, Chobe National Park is known to be expanse where you can find the maximum number of elephants and cape buffaloes besides other animals such as lions, antelopes, hippos as well as migrating zebras.

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Okavango Delta

This grassland is known to be the perfect habitat for wild animals situated in an inland river delta. The Moremi Game reserve is home to animals like crocodiles, elephants, lions, leopards, giraffes, rhinos and hippos.

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Message from CCO

Dear Valued Customer,

I am writing to thank you for your patience and to remind you that throughout the global impact of COVID-19 (Coronavirus), Awayholidays shall be available to assist you with your queries about your travel. Please bear in mind the following:

  • Our service centre is receiving an exceptional volume of calls and enquiries from customers which we are responding to as quickly as we can. However, there may be longer wait times before we can answer your call or respond to your emails.
  • Call us for any queries only if you have your travel within 7 days. This will let us better assist the affected customers with available resources. It is important because the travel advice or your options may change frequently.
  • We have created a separate helpdesk for cancellations. If you wish to contact us only for cancellation of your booking, please email us at cancellations@awayholidays.co.uk
  • For latest foreign travel advice, please check the Foreign and Commonwealth website https://www.gov.uk/foreign- travel-advice
  • We would also like to assure you that your money spent on your travel is completely safe. Awayholidays is going to provide you with all necessary assistance, any alternative flight options, any refunds or credit for future travel per the airline's policy, and as soon as we can.

Please rest assured that Awayholidays is committed to providing you with the excellent service and support you have come to expect of us.

Yours Sincerely.
Jaymin Borkhatria
Chief Commercial Officer
Awayholidays

PACKAGE HOLIDAY BOOKINGS

We appreciate your patience and co-operation during these unprecedented times as a result of the COVID-19 pandemic. We have been working tirelessly to ensure queries are resolved on your behalf and liaising with airlines and other suppliers in order to safeguard your payment. Please find the following options to resolve your queries and concerns:

  • 1. Changing your holiday date: some airlines are currently offering very generous amendment terms, allowing customers to move their holiday dates for free, without a fare increase (or for a limited fare increase). This means, where you have booked off-peak fares, you may be able to travel during on-peak times for no or a limited fare increase. We very much encourage customers to take advantage of these generous amendment terms and re-book their holiday for a later date. Please contact us if you wish to take advantage of this and re-book your holiday.
  • 2. Refunds: where we have had to cancel your holiday and you do not wish to re-book, we are offering a full refund of the amount you have paid to us, and this is irrespective of whether we have received money back from airlines and other suppliers. Currently, we have had to cancel holidays up to and including the 15th May 2020. We will endeavour to issue all refunds for these cancelled holidays by the end of May 2020.

We strongly recommend that you choose the option of changing your holiday date in order to take advantage of generous amendment policies and it will allow you to re-book your holiday for a future date. However, we recognize that some customers’ financial situation may have changed as a result of COVID-19 and as such a refund is required. Please contact us with your preferred choice to settle the matter and to enable us to expedite the process to resolve your query at the earliest.

Please note that a time when other travel companies have had to furlough staff/reduce staffing levels, we have actually increased our staffing levels in this department in order to deal with increased customer enquiries and to maintain our excellent customer service. As such, our call centre currently has an average call waiting time of no more than two minutes.

For booking and latest special offers call or email our reservation team on :

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