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Mesmerizing UAE

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Explore UAE...

UAE: Experience the Emirati cultural rollercoaster

The Arabian dream welcomes you to explore all things culture, extravagance and historical. Home to some of the most spell binding mosques in the world, shopping malls that exceed all expectations in terms of variety and luxury, visiting UAE will be like a rollercoaster ride, right from culture, cuisine, desert safaris, adventure sport and everything in between.

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Sharjah
Ajman
Fujairah
Dubai
Abu Dhabi
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Sharjah

Situated on the Arabian Gulf, Sharjah is a major cultural centre. The restored homes and museums, the creek area, the Al-Noor Mosque and the Al Mamzar beach park, the Sharjah museum of Islamic civilization and the Sharjah aquarium are some of the amazing places you can visit here.

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Ajman

Located along the Gulf of Persia, Ajman is known for its extravagant history and cultural capacity despite being the smallest Emirate area-wise. Visit beautiful attractions like the marina beach, the Ajman Museum, The Wasit Wetland Centre and Al Zorach Natural reserve and so on.

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Fujairah

Situated on the East coast, Fujairah is known to be a beautiful place to spend an amazing time at the beach, the Khor Fakkan Beach, Fujairah castle, try snorkeling, local cuisine and shopping and so on.

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Dubai

This place is full of amazing things to do and places to visit. People visit here from different parts of the world to enjoy authentic Emirati cuisine and culture, shop at some of the world’s best shopping malls. Visit places like the spectacular Burj Khalifa, Burj Al Arab Jumeirah, Palm Islands, The Dubai Fountain, and Dubai Museum or try adventure sports.

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Abu Dhabi

The land of deserts, surrounding by a mind-blowing 700km coastline and several islands, Abu Dhabi is known for its exuberance, ample activities and things to do, monuments, world class malls that offer worldwide brands and excellent cuisine. You will be awe struck by the architecture of the famous Sheikh Zayed Mosque and have the most entertaining time in places like the Yas Island and Ferrari World Abu Dhabi.

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Message from CCO

Dear Valued Customer,

I am writing to thank you for your patience and to remind you that throughout the global impact of COVID-19 (Coronavirus), Awayholidays shall be available to assist you with your queries about your travel. Please bear in mind the following:

  • Our service centre is receiving an exceptional volume of calls and enquiries from customers which we are responding to as quickly as we can. However, there may be longer wait times before we can answer your call or respond to your emails.
  • Call us for any queries only if you have your travel within 7 days. This will let us better assist the affected customers with available resources. It is important because the travel advice or your options may change frequently.
  • We have created a separate helpdesk for cancellations. If you wish to contact us only for cancellation of your booking, please email us at cancellations@awayholidays.co.uk
  • For latest foreign travel advice, please check the Foreign and Commonwealth website https://www.gov.uk/foreign- travel-advice
  • We would also like to assure you that your money spent on your travel is completely safe. Awayholidays is going to provide you with all necessary assistance, any alternative flight options, any refunds or credit for future travel per the airline's policy, and as soon as we can.

Please rest assured that Awayholidays is committed to providing you with the excellent service and support you have come to expect of us.

Yours Sincerely.
Jaymin Borkhatria
Chief Commercial Officer
Awayholidays

PACKAGE HOLIDAY BOOKINGS

We appreciate your patience and co-operation during these unprecedented times as a result of the COVID-19 pandemic. We have been working tirelessly to ensure queries are resolved on your behalf and liaising with airlines and other suppliers in order to safeguard your payment. Please find the following options to resolve your queries and concerns:

  • 1. Changing your holiday date: some airlines are currently offering very generous amendment terms, allowing customers to move their holiday dates for free, without a fare increase (or for a limited fare increase). This means, where you have booked off-peak fares, you may be able to travel during on-peak times for no or a limited fare increase. We very much encourage customers to take advantage of these generous amendment terms and re-book their holiday for a later date. Please contact us if you wish to take advantage of this and re-book your holiday.
  • 2. Refunds: where we have had to cancel your holiday and you do not wish to re-book, we are offering a full refund of the amount you have paid to us, and this is irrespective of whether we have received money back from airlines and other suppliers. Currently, we have had to cancel holidays up to and including the 15th May 2020. We will endeavour to issue all refunds for these cancelled holidays by the end of May 2020.

We strongly recommend that you choose the option of changing your holiday date in order to take advantage of generous amendment policies and it will allow you to re-book your holiday for a future date. However, we recognize that some customers’ financial situation may have changed as a result of COVID-19 and as such a refund is required. Please contact us with your preferred choice to settle the matter and to enable us to expedite the process to resolve your query at the earliest.

Please note that a time when other travel companies have had to furlough staff/reduce staffing levels, we have actually increased our staffing levels in this department in order to deal with increased customer enquiries and to maintain our excellent customer service. As such, our call centre currently has an average call waiting time of no more than two minutes.

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